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The Best Issue Tracker Software For Your Development Team

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Hacking and building things is fun. What’s not fun is finding bugs in your products, isolating them, and having to figure out an optimal solution.

This is a problem every software developer experiences and there are a multitude of products on the market (Mashable offers 17 options!) designed to reliably track issues and bugs in your software.  Our team has been using issue trackers for years, trying nearly every one on the market. Obviously none of them were to our liking, which is why we made Jixee. But there are some solid options out there for the best issue tracker software.

Here are the pros and cons of the top competitors in multi-function project management and issue tracking software.

Pivotal Tracker

This EMC-owned agile project management tool allows users to break projects down into many small, bite-sized stories—with options to estimate the complexity and time requirements for building each story and setting the priority of each story within the whole.

Pivotal Tracker’s comprehensive API, webhooks, and over 100 add-ons will help you more easily incorporate it into your development. The product also keeps tabs on your bugs and overall workflow, monitoring trends over time and offering suggestions to optimize efficiency. However, trying to have the entire backlog and collaborate on pivotal tracker is difficult to do.

If you need to see the small and the big picture at the same time while issue tracking and identifying choke points in your workflow, Pivotal Tracker is a solid option.

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Atlassian’s Jira

Jira is one of the original issue trackers and project managers designed for agile teams. The product was designed for fast moving teams and offers both it’s own bug tracker and importing issues and projects from other issue tracking apps.

With Jira, every commit from your Git or Subversion source code repository can be linked with a development task. There is also a mobile version of the software available so you can manage projects on the go from wherever you are. If you need help planning and assigning work, organizing issues, and keeping track with your team’s activities, Jira is one of many products worth considering, but it can sometimes take too long to do the things you’ll need to do, like batch-creating issues. It’s an extremely complicated program with a lot of setup, and you may find yourself not filing Jira issues for small bugs that only take a short time to fix, because making the Jira issue and putting it through Jira’s entire process is often more work than the fix itself.

Jixee

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We are the new kid on the block, trying to make a name for ourselves. What makes Jixee great is that we sit in a middle between generic and simple tools like Trello and complicated enterprise tools like Jira. Our features lean toward the Jira spectrum. We offer integrations that allow you to create an Atlassian-like ecosystem with products you already use. GitHub, Beanstalk, Slack, and Flowdock are just a few of our integrations. We also offer open webhooks that allow you to connect anything else. But we’re not so complicated that we’re too difficult to use.

Our experience is much more similar to Trello than Jira. Trello users enjoy Jixee because we offer both a Workboard and Kanban views. This simplifies your experience and makes it easy to move tasks from stage to stage. So whether or not you are used to a bare-bones issue tracker or a more robust suite of products, Jixee fits your needs.

Taking the leap from an email/notepad issue tracking model to relying on issue tracking and project management software for your development workflow can be a scary prospect. But no matter which tool you choose—once you get over the growing pains of transition, we’re confident you’ll find a positive impact on your team’s overall workflow and production with Jixee.